Frequently Asked Questions

Every Arcwood Living product is made from natural white birch. The wood is kiln dried and professionally cleaned before it reaches our workshop. Because birch is a natural material, each piece carries its own bark pattern, knots, and color variation.

No two pieces of birch are identical. Grain, bark markings, diameter, and color will vary from what you see in our photography. These natural variations are part of the material and are not considered defects.

Our products are handcrafted at our workshop in Fellsmere, Florida.

Unless a product page states otherwise, our products are intended for indoor decorative use. The Birch Wedding Arch Kit is designed for outdoor ceremonies but is not built for permanent outdoor installation or long-term exposure to weather.

Each pole installs under tension between your floor and ceiling — no drilling, no anchors, no damage. Two adjustable leveling feet with pre-installed rubber pads let you fine-tune the fit and lock the pole securely in place.

Powered by the ArcLock™ Hidden Connector System. Each birch pole is precision-engineered in two sections for efficient nationwide shipping. The concealed internal connector creates a secure, stable, and virtually invisible connection once assembled.

Measure your floor-to-ceiling height in several places — floors and ceilings are rarely perfectly level. We recommend choosing a height 0.5–1 inch shorter than your actual measurement so the tension system has room to work. The leveling feet provide roughly 1.5 inches of total adjustment.

Yes. Both the Coat Rack Pole and the Design Pole are available as a custom cut. You specify your floor-to-ceiling height at checkout and we cut the pole to fit. Please note that custom-cut products are made to order and cannot be returned or exchanged unless they arrive damaged or defective.

Most poles install in under ten minutes with no special tools. The Birch Wedding Arch Kit takes about 15 minutes.

We recommend professional installation. Our pendant lights connect to a ceiling junction box using CL2-rated in-wall cable and are suspended from adjustable steel cables. If you are not comfortable working with your home's electrical system, please hire a licensed electrician.

Yes. The Signature Birch Pendant Light uses a dimmable warm white LED strip at 3000K. The Heritage Birch Edison Pendant Light uses dimmable E26 amber Edison bulbs at 2200K, rated up to 60W per socket.

Both pendant lights come in a 36-inch and a 72-inch version. The Heritage Edison model carries three bulbs at 36 inches and six at 72 inches.

No. Our decorative birch logs are intended for indoor decorative use only — in log holders, baskets, hearths, and display arrangements. They are not firewood. Do not burn them, place them in an active fireplace, or use them near any open flame or heat source.

Yes. Shipping is free on all orders delivered within the contiguous United States, including palletized freight deliveries. Orders to Alaska, Hawaii, and U.S. territories are quoted individually. Optional carrier services such as liftgate, inside delivery, limited-access delivery, or appointment delivery are not included and are billed separately where required.

We currently ship within the United States only.

Oversized products, pallets, and bulk orders ship by LTL freight. Freight delivery is curbside unless otherwise agreed in writing and does not include inside delivery, unpacking, assembly, or debris removal. You are responsible for having someone available to receive and unload the shipment.

Inspect the shipment before you sign. If you see damaged packaging, crushed boxes, torn shrink wrap, or any sign of mishandling, note it in writing on the carrier's delivery receipt before accepting the shipment. Keep all packaging until any issue is resolved.

We accept returns within 30 calendar days of delivery. Items must be unused, undamaged, and in original condition with all parts included. Return authorization is required before sending anything back, and return shipping is the customer's responsibility. A 10% restocking fee may apply to returns that are not the result of shipping damage, an incorrect shipment, or a verified defect. Custom-cut, made-to-order, and personalized products are not returnable. Full details are in our Refund Policy.

Contact us within 48 hours of delivery at contact@arcwoodliving.com with your order number and photographs of the product, the packaging, and the shipping label. Keep all packaging materials until the claim is resolved.

Yes. We supply birch poles in palletized commercial quantities for hospitality, retail, and event installations. Commercial orders ship by LTL freight and are quoted individually. Contact us at contact@arcwoodliving.com with your project details.